Warranty

Last updated: 20 October 2026

This warranty against defects is given by Montel Trading Pty Ltd trading as G-Force Auto Gates and is in addition to the rights and remedies you have under the Australian Consumer Law (ACL) and other laws.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Who gives this warranty

G-Force Auto Gates
A business name of Montel Trading Pty Ltd
ACN 602 084 373 · ABN 62 602 084 373
9 Katz Way, Somerton VIC 3062
Free call: 1800 111 930
Email: support@gforceautogates.com.au

2. What is covered

G-Force products are warranted against defects in materials and workmanship, when installed and used in accordance with our instructions, for the following periods from the date of original purchase from G-Force Auto Gates or an authorised reseller or installer:

Product Warranty period
DIY gate opener kits – AG-5 single swing and DSG-5 double swing (and legacy FG-5, SW-5, DSW-5, SL2000 kits) 1 year
Accessories – remotes, keypads, push buttons, safety beams, mechanical latch kits 1 year
Spare parts – control boards, receivers, limit switches, motors, swing arms, solar panels, regulators and other replacement parts (excluding parts supplied as a warranty replacement) 3 months

Batteries (including remote and keypad coin batteries and the backup battery) are consumable items. They are covered for defects at the time of supply but not for normal wear or loss of capacity over time.

3. Back-to-base warranty – how it works

All G-Force warranty claims are handled on a back-to-base basis. We do not provide on-site service, call-outs or in-field repairs under this warranty. Products must be sent to our Repair Centre for inspection before any repair, replacement or refund is provided.

4. How to claim

  1. Contact us first. Before removing or sending anything, email support@gforceautogates.com.au or free call 1800 111 930 with your order number or proof of purchase, a description of the problem, and photos or video. Many issues can be fixed over the phone or by email.
  2. Return authorisation. If the product needs inspection, we will give you a Return Authorisation (RA) number and return instructions. Goods sent without an RA number may be delayed or refused.
  3. Send the product to us. Remove the faulty part or product and send it, securely packed with the RA number and proof of purchase, to: G-Force Repair Centre, 9 Katz Way, Somerton VIC 3062. Only send the part we ask for (for example the control board or motor) – you do not need to send the whole kit unless we request it.
  4. Assessment. We will inspect the product, usually within 7–10 business days of receiving it, and tell you the outcome.
  5. Repair or replacement. If the product has a defect covered by this warranty, we will repair or replace it, at our option, and send it back to you.

5. Who pays the costs

  • Freight to us: you arrange and pay for sending the product to our Repair Centre, and the product is at your risk until we receive it. If our assessment finds a defect covered by this warranty or a failure covered by the consumer guarantees, we will reimburse your reasonable freight cost.
  • Freight back to you: we pay for returning a repaired or replaced product under a valid claim.
  • Removal and re-installation: removing and re-installing the product, and any labour, travel or call-out fees charged by an installer or electrician, are your responsibility and are not covered by this warranty.
  • No fault found / not covered: if no fault is found, or the problem is caused by something this warranty does not cover, we may charge a reasonable assessment fee and return freight. We will always give you a quote and get your approval before doing any chargeable repair.
  • If a product cannot be sent to us without significant cost because of its size or how it is installed, contact us and we will arrange inspection or collection as required by the Australian Consumer Law.

6. What is not covered

This warranty does not cover damage, failure or malfunction caused by:

  • installation, operation, adjustment or maintenance that does not follow G-Force instructions and manuals;
  • the workmanship of any installer, electrician or other third party, including installers listed or recommended on our website – these are independent businesses and claims about their work must be made with them directly;
  • a gate that is unsuitable, damaged, poorly hung, binding, unlevel or outside the rated weight or length;
  • repairs, modifications or parts not supplied or approved by G-Force;
  • abuse, misuse, accident, neglect, or incorrect wiring or power supply;
  • lightning, power surges, fire, flood, water or moisture ingress, insects, rodents, livestock or other animals, vehicle impact, vandalism, or other events outside our reasonable control;
  • batteries and fuses (consumable items), cosmetic wear, rust or fading, and normal wear and tear.

7. Limitation of liability

To the maximum extent permitted by law, and subject always to your rights under the Australian Consumer Law:

  • our liability is limited to the G-Force product we supplied, and under this warranty to the repair or replacement of that defective product;
  • we are not liable for any indirect, incidental or consequential loss, including loss of use, loss of income or profit, loss of livestock, damage to gates, fences, vehicles or other property, or personal injury, arising from the installation, use or failure of the product, except where such loss was caused by our negligence or is recoverable under the consumer guarantees;
  • we are not liable for the costs of any installer, electrician or other third party engaged by you.