Last updated: 20 October 2026
At G-Force Auto Gates every kit is built, tested and packed in Melbourne before it leaves our warehouse. This policy explains how we process and deliver your order.
1. Order processing
- Orders are usually dispatched within 5 business days of payment. This allows us to build, test and pack your order properly.
- Orders placed on weekends or public holidays begin processing the next business day.
- If an item is unavailable or will be delayed, we will contact you and offer you the choice of waiting or a full refund.
2. Delivery methods
We deliver Australia-wide to your nominated address wherever possible. In some cases, because of freight restrictions or access issues, your order may be delivered to a local depot (for example a BigPost depot) for collection – we will let you know if this applies. Pick-up from our Somerton warehouse is available by appointment.
3. Delivery timeframes
Estimated transit times after dispatch:
- Metro areas: 3–7 business days
- Regional and remote areas: 7–14 business days
These are estimates only and may vary due to courier schedules, seasonal demand, weather or other events outside our control.
4. Shipping costs
All prices are in Australian dollars and include GST.
| What you order | Metropolitan | Rural & regional |
|---|---|---|
| Accessories, control boards and receiver looms (Australia Post satchel) | $15.00 | $17.99 |
| Spare parts, batteries, swing arms, latch kits and solar (medium box, courier) | $50.00 | $75.00 |
| Single gate kit or motor unit (per kit) | $110.00 | $110.00* |
| Double gate kit (per kit) | $170.00 | $170.00* |
Smaller items ordered together with a larger item ship free with it – you pay only the highest delivery charge in your order (kits are charged per kit). “Metropolitan” means capital-city metro postcodes; all other Australian postcodes are rural & regional.
*Kits are large boxes of 28 kg or more. For some rural and remote addresses the courier may only deliver to a nearby depot, or may charge a remote-area surcharge. In these cases we will contact you before dispatch and, at our discretion, either arrange delivery to the nearest depot for collection or advise the surcharge for your approval. If you do not accept a surcharge, you may cancel the order for a full refund.
5. Tracking
We will send tracking details with your invoice once your order has been dispatched. Please make sure your delivery details are correct – incorrect or incomplete addresses may cause delays or extra delivery fees.
6. Missed deliveries and return to sender
If you miss a delivery, the courier may arrange redelivery or depot collection under its own policies. If an order is returned to us because it was not collected, was refused, or the courier could not contact you, we may charge the cost of re-sending it.
7. Damaged, missing or incorrect items
Please check your order as soon as it arrives and let us know within 72 hours at support@gforceautogates.com.au if anything is damaged, missing or incorrect, with photos of the cartons, labels, packaging and items. Prompt notice helps us claim with the carrier and fix the problem quickly. This does not limit your rights under the Australian Consumer Law – see our Refund & Returns Policy.
8. Contact us
G-Force Auto Gates
A business name of Montel Trading Pty Ltd
ACN 602 084 373 · ABN 62 602 084 373
9 Katz Way, Somerton VIC 3062
Free call: 1800 111 930
Email: support@gforceautogates.com.au