Terms & Conditions

Last updated: 20 October 2026

In these terms, “G-Force”, “we”, “us” and “our” means Montel Trading Pty Ltd (ACN 602 084 373, ABN 62 602 084 373) trading as G-Force Auto Gates. These terms apply to all purchases from G-Force Auto Gates through gforceautogates.com.au, by phone, by email or in person. By placing an order you agree to these terms. Please also read our Privacy Policy, Shipping & Delivery, Refund & Returns Policy and Warranty, which form part of these terms.

1. About us

G-Force Auto Gates
A business name of Montel Trading Pty Ltd
ACN 602 084 373 · ABN 62 602 084 373
9 Katz Way, Somerton VIC 3062
Free call: 1800 111 930
Email: support@gforceautogates.com.au

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

3. Prices and payment

  • All prices are in Australian dollars (AUD) and include GST unless stated otherwise. Delivery charges are shown separately at checkout.
  • We take care to display correct prices. If a price is clearly wrong because of an obvious error, we will contact you before processing your order and you may cancel for a full refund.
  • Payment is by direct bank transfer or any other method offered at checkout. Orders are processed once cleared payment is received. A tax invoice is provided for every order.

4. Orders

  • An order is accepted when we confirm it and receive payment. We may decline or cancel an order (with a full refund) if the product is unavailable, the price is clearly wrong, or we cannot deliver to your address.
  • Product images are for illustration. Colours, packaging and minor components may vary slightly but will not affect the product’s function or quality.

5. Delivery, risk and ownership

  • Delivery is described in our Shipping & Delivery policy. Delivery times are estimates.
  • Risk in the goods passes to you on delivery (or when you collect them). Ownership passes to you once we have received full payment.

6. Choosing the right product

Please check your gate’s size, weight, swing direction and power source before ordering. Our kits are rated for single swing gates up to 350 kg and 3.66 m (12 ft) per leaf when correctly installed. If you are unsure which product suits your gate, call us on 1800 111 930 before you buy – we are happy to help.

7. Installation and safety

  • G-Force kits are designed for DIY installation. They run on 12V low voltage; the mains transformer plugs into a standard power point. Any fixed 240V wiring (for example installing a new power point) must be done by a licensed electrician.
  • Install and use the product in accordance with our instructions and manuals, available on our Support page.
  • Automatic gates can cause serious injury or damage. Ensure the gate moves freely, set the obstruction sensing correctly, keep children and animals clear of a moving gate, never allow children to play with remotes, and consider fitting safety beams. Where a gate is used by the public or near a public area, have the installation assessed against the relevant Australian Standards.
  • Products containing button or coin batteries (such as our wireless keypad) must be kept away from children – see the warning on the product page.

8. Returns, refunds and warranty

See our Refund & Returns Policy and Warranty. All warranty and fault claims are handled back to base: you must contact us first and send the product to our Repair Centre for assessment before a repair, replacement or refund is provided.

9. Limitation of liability

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law. Subject to that, and to the maximum extent permitted by law:

  • where goods are not of a kind ordinarily acquired for personal, domestic or household use (for example commercial, industrial or business use), our liability for failure to comply with a consumer guarantee is limited, at our option, to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so;
  • we are not liable for any indirect, incidental or consequential loss, including loss of use, income, profit or opportunity, loss of or injury to livestock or animals, or damage to gates, fences, vehicles or other property, arising from the installation, use, malfunction or failure of our products, except to the extent caused by our negligence or recoverable under the consumer guarantees;
  • we are not liable for loss or damage resulting from installation, wiring, adjustment or use that does not follow our instructions, from an unsuitable or poorly maintained gate, or from modifications or parts not supplied by us;
  • we are not liable for the fees or costs of any installer, electrician or other third party you engage, including costs to remove or re-install products for a warranty or ACL claim;
  • we are not liable for delays in delivery caused by couriers or events outside our reasonable control;
  • any technical advice we give by phone, email or on this website is general guidance only and you remain responsible for the safe installation and use of the product.

9A. Your responsibilities

  • You are responsible for choosing a product suitable for your gate and site, ensuring the gate is in good condition and swings freely, and installing and using the product safely and in accordance with our instructions and all applicable laws and standards.
  • To the extent permitted by law, you agree to indemnify us against claims by third parties for loss, damage or injury arising from your installation, modification, misuse or unsafe operation of the product, except to the extent caused by our negligence or a failure of our goods covered by the consumer guarantees.

9B. Independent installers

G-Force supplies goods only. Our responsibility is limited to the products we supply.

  • Installers listed on our website, recommended by us, or engaged by you are independent businesses. They are not our employees, agents or contractors, and we do not supervise, guarantee or warrant their work.
  • Any agreement for installation, wiring, gate modification or other services is between you and the installer. Their quotes, prices, workmanship, insurance, licences, timeframes and any warranty on their work are their responsibility, not ours.
  • To the maximum extent permitted by law, G-Force is not liable for any loss, damage, injury or cost arising from work carried out by an installer, electrician or other third party, including faulty installation, wiring or adjustment, damage to gates, fences or property, or any failure of the product caused by that work.
  • Claims about an installer’s workmanship must be made directly with the installer. Claims about a G-Force product are handled back to base under our Warranty and Refund & Returns Policy.

10. Reviews and information on this website

Customer reviews on this website are from genuine G-Force customers; names may be shortened or withheld for privacy. General information, guides and videos on this website are provided for guidance only and do not replace the product manuals.

11. Intellectual property

All content on this website, including text, photos, videos, logos and manuals, belongs to G-Force Auto Gates or is used with permission. You may not copy or reuse it for commercial purposes without our written permission. The Australian Made logo is used under licence from the Australian Made Campaign Limited.

12. Privacy

We handle your personal information in accordance with our Privacy Policy.

13. Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.

14. Changes to these terms

We may update these terms from time to time. The version on this page at the time you place your order applies to that order.