Refund & Returns Policy

Last updated: 20 October 2026

G-Force Auto Gates is committed to supplying quality products and fair, clear returns. This policy explains your rights under the Australian Consumer Law (ACL) and how returns and refunds work.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Your rights under the Australian Consumer Law

Under the ACL you are entitled to a remedy if a product you buy from us:

  • has a major or minor fault or is not of acceptable quality;
  • is not as described or does not match a sample or demonstration;
  • is not fit for a purpose you told us about, or that we said it would be fit for.

Depending on the problem, the remedy may be a repair, replacement or refund. For a major failure you can choose a refund or replacement. Nothing in this policy limits your rights under the ACL.

2. Change of mind

Please choose carefully. We are not required to provide a refund or exchange if you simply change your mind, find the product cheaper elsewhere, or no longer need it. We may accept change-of-mind returns at our discretion, case by case, if:

  • you contact us first and we approve the return;
  • the items are unused, uninstalled and in original, undamaged packaging with all parts; and
  • you pay the return freight. A restocking fee of 30% applies to approved change-of-mind returns.

3. Damaged, missing or incorrect items on delivery

All items are checked before dispatch. Please inspect your order when it arrives (or when you collect it) and email support@gforceautogates.com.au within 72 hours if anything is damaged in transit, missing or incorrect. Please include clear photos or video of the outer cartons, shipping labels, internal packaging and the items. Reporting within 72 hours lets us claim with the carrier and fix the problem fastest. Late notice does not remove your rights under the ACL, but we may need more information to assess the claim.

4. How to make a claim – back to base

All fault, warranty and consumer-guarantee claims are assessed back to base at our Repair Centre. We do not provide on-site inspections or call-outs.

  1. Contact us first at support@gforceautogates.com.au or 1800 111 930 with your order number, a description of the problem and photos or video. Many problems can be fixed with a setting change or adjustment.
  2. If inspection is needed, we will issue a Return Authorisation (RA) number. Please do not send goods without one.
  3. Send the product to us first, securely packed with the RA number, to: G-Force Repair Centre, 9 Katz Way, Somerton VIC 3062. You arrange and pay the freight to us and the goods are at your risk until we receive them. If we find a failure covered by the Australian Consumer Law, we will reimburse your reasonable freight cost.
  4. We assess returned goods, usually within 7–10 business days of receipt, and then provide the appropriate remedy – repair, replacement or refund.
  5. If goods cannot be sent to us without significant cost (for example large or permanently installed items), contact us and we will arrange inspection or collection as the law requires.

5. When a refund or remedy may not apply

A remedy under the ACL may not apply where the problem was caused by:

  • misuse, abuse, accident or negligence;
  • installation, operation or maintenance that did not follow our instructions;
  • repairs or modifications by someone other than G-Force;
  • the work of an installer, electrician or other third party – installers are independent businesses, and claims about an installer’s workmanship must be made with the installer directly;
  • events outside our control such as lightning, power surges, fire, flood, water ingress or pests;
  • normal wear and tear, or consumable items such as batteries and fuses wearing out through normal use.

6. Refunds

Approved refunds are paid to the original payment method, normally within 7 business days of approval.

7. Warranty

Our G-Force products also come with a manufacturer’s warranty in addition to your ACL rights – see our Warranty page.

8. Contact us

G-Force Auto Gates
A business name of Montel Trading Pty Ltd
ACN 602 084 373 · ABN 62 602 084 373
9 Katz Way, Somerton VIC 3062
Free call: 1800 111 930
Email: support@gforceautogates.com.au