• G-Force Auto Gates – Shipping Policy

    At G-Force Auto Gates, we take care to ensure every order is built, tested, and packed with precision before leaving our warehouse. This policy explains how we process and deliver your order.

    1. Order Processing

    • All orders are processed and dispatched after 5 business days from the purchase date.

    • This timeframe allows us to properly build, test, and pack your order to ensure quality and reliability.

    • Orders placed on weekends or public holidays will begin processing on the next business day.

    2. Delivery Methods

    • We aim to deliver directly to your nominated address wherever possible.

    • In some cases, due to freight restrictions or accessibility issues, your order may be delivered to a local BIGPost Depot for collection. Customers will be notified if this applies.

    3. Delivery Timeframes

    Estimated transit times after dispatch:

    • Metro areas: 3–7 business days

    • Regional/remote areas: 7–14 business days
      Please note these are estimates only and may vary due to courier schedules, seasonal demand, or unforeseen delays.

    4. Shipping Costs & Surcharges

    • Shipping costs are calculated at checkout and depend on the size, weight, and delivery location.

    • Where “Free Shipping” promotions apply, surcharges may still apply for regional or remote areas.

    • You will be advised of any surcharges prior to dispatch.

    5. Tracking & Notifications

    • Your tracking details will be included in your invoice sent to you directly by us (independently of the website).

    • Customers are responsible for providing accurate delivery information. Incorrect or incomplete addresses may result in additional fees or delays.

    6. Missed Deliveries & Return to Sender

    • In the event of a missed delivery, redelivery may be organised by the freight courier and is subject to the courier’s policies, provided you respond within their required timeframe.

    • If an order is returned to sender due to non-collection, refusal, or failure to respond to courier notifications, the customer will be liable for the shipping cost to resend the item.

    7. Damaged or Delayed Deliveries

    • Please inspect your order upon receipt and notify us promptly if items are missing or damaged.

    • Any issues will be handled in line with our Returns & Refunds Policy and our obligations under the Australian Consumer Law (ACL).

    8. Contact Us

    For questions about shipping or delivery:

    Email: support@gforceautogates.com.au
    Address: 1/222 Cooper Street, Epping VIC 3076