G-Force Auto Gates – Returns / Refunds / Warranty Policy

At G-Force Auto Gates, we are committed to supplying high-quality products and ensuring our customers are supported with clear and fair returns and refund processes. This policy outlines your rights and our responsibilities in line with the Australian Consumer Law (ACL), administered by the Australian Competition & Consumer Commission (ACCC), and all applicable laws in Victoria.

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a remedy if a product you purchase from us:

  • is faulty or defective,

  • is not as described,

  • does not perform as promised, or

  • fails to meet consumer guarantees.

Depending on the circumstances, remedies may include repair, replacement, or refund.

We will always comply with these legal obligations and ensure that customers receive the remedy to which they are entitled.

2. Change of Mind

Please choose carefully before purchasing.
We do not provide refunds or exchanges where you simply change your mind, find the product cheaper elsewhere, or decide you no longer need the product.

Any discretionary return requests outside of ACL obligations will be assessed by G-Force Auto Gates on a case-by-case basis. Approval is solely at our discretion, and additional fees (including 30% restocking and return freight costs) will apply.

3. Notifying Us of an Issue (Delivery / Pickup)

  • All items are checked prior to dispatch and leave our warehouse in brand new condition.

  • Please inspect your goods immediately upon delivery or pickup and notify us in writing at support@gforceautogates.com.au of any issue within 72 hours.

  • The 72-hour time frame starts from:

    • the timestamp shown on the carrier tracking when your consignment is marked “Delivered”; or

    • for warehouse pickup, the time/date of collection.

  • This includes (but is not limited to) missing items/short shipments, incorrect items, and delivery damage.

  • Evidence (such as clear photographs/videos) will be required to support your claim (including photos of the outer carton(s), shipping label(s), internal packaging, and all items received where relevant).

  • After 72 hours, you accept the goods as they arrived/as delivered, and claims relating to missing items or delivery-related issues made outside this timeframe are generally not accepted, as we cannot verify whether the issue occurred after delivery or during handling/installation.

4. G-Force Automation Kit Warranty 

                                                                              General 

G-Force Automatic Gate products are covered by the manufacturer’s warranty, which covers defects in materials and workmanship for the Warranty Periods stated below. This warranty is in addition to any rights and remedies available to you under the Australian Consumer Law (ACL), and is subject to the exclusions and limitations outlined in this policy.

Warranty start date & proof of purchase
Warranty applies from the date of initial purchase from G-Force Automatic Gates (or an authorised reseller/installer). Proof of purchase is required for all warranty claims.

Back-to-Base warranty (how it works)
Warranty is offered on a Back-to-Base basis. Where issues cannot be resolved by your Installer/Reseller in person, or by G-Force staff over the phone, the product must be returned for inspection to our G-Force Repair Centre (Epping, VIC). 

  • Return freight to G-Force: payable by the customer (unless otherwise required under the ACL; we will send you a shipping label).

  • Assessment timeframe: returned products are assessed within 7-10 days of receipt to determine warranty coverage and likely repair costs (if any).

                                                                     Warranty Periods

  • 1 Year – DIY Gate Kits (Applicable kits: FG5, SW5, DSW5, SL2000)

  • 1 Year – Accessories (such as push buttons, keypads, PE beams, etc.)

  • 3 Months – Spare Parts (exclusive of warranty replacements) (such as control boards, receivers, remote controls, limit switches, DC motors, etc.)

                                                              Exclusions & Limitations

This warranty does not cover damage, malfunction, or service failures caused by:

  • Failure to follow G-Force or product installation, operation, or maintenance instructions

  • Repairs or modifications by anyone other than a G-Force Service Technician, authorised installer, or reseller

  • Abuse, misuse, or negligent acts

  • Batteries or fuses supplied with your G-Force product (including handset batteries)

  • Power surges, lightning, fire, water damage, pest damage, accidental breakage, actions of third parties, or events outside G-Force’s reasonable control and not arising from normal operating conditions

To the extent permitted by law, G-Force Automatic Gates is not responsible for any special, incidental, or consequential damages arising from the use of the product.

3. Assessing Returns & Refunds

  • Customers must notify us in writing at support@gforceautogates.com.au within a reasonable timeframe from the date of purchase or delivery.

  • We may require photos, videos, or other supporting information to assess the claim.

  • In some cases, the product may need to be returned for inspection. Return freight costs are the responsibility of the customer unless otherwise required under the ACL.

  • G-Force Auto Gates will determine the appropriate remedy in accordance with the law. This may include repair, replacement, or refund.

4. Exclusions

Refunds and returns will not be provided where:

  • The product has been damaged due to misuse, neglect, improper installation, unauthorised modifications, or failure to follow instructions.

  • The issue arises from normal wear and tear.

  • The claim is outside the reasonable time frame set under this policy or the ACL.

5. Shipping & Restocking

  • For approved discretionary returns, items must be in original, unused condition with all packaging and accessories.

  • A restocking fee of 30% will apply

  • Freight costs for returning products are generally non-refundable unless the product is faulty and covered by ACL obligations.

6. Contact Us

For all return or refund enquiries, please contact our support team:

Email: support@gforceautogates.com.au
Business Address: 1/222 Cooper Street, Epping VIC 3076

7. Our Commitment

G-Force Auto Gates reserves the right to determine the extent of remedies provided under discretionary circumstances. However, we will always comply fully with the Australian Consumer Law and Victorian consumer legislation, ensuring your rights are protected.