G-Force Auto Gates – Returns & Refunds Policy

At G-Force Auto Gates, we are committed to supplying high-quality products and ensuring our customers are supported with clear and fair returns and refund processes. This policy outlines your rights and our responsibilities in line with the Australian Consumer Law (ACL), administered by the Australian Competition & Consumer Commission (ACCC), and all applicable laws in Victoria.

1. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a remedy if a product you purchase from us:

  • is faulty or defective,

  • is not as described,

  • does not perform as promised, or

  • fails to meet consumer guarantees.

Depending on the circumstances, remedies may include repair, replacement, or refund.

We will always comply with these legal obligations and ensure that customers receive the remedy to which they are entitled.

2. Change of Mind

Please choose carefully before purchasing.
We do not provide refunds or exchanges where you simply change your mind, find the product cheaper elsewhere, or decide you no longer need the product.

Any discretionary return requests outside of ACL obligations will be assessed by G-Force Auto Gates on a case-by-case basis. Approval is solely at our discretion, and additional fees (including 45% restocking and return freight costs) will apply.

3. Assessing Returns & Refunds

  • Customers must notify us in writing at support@gforceautogates.com.au within a reasonable timeframe from the date of purchase or delivery.

  • We may require photos, videos, or other supporting information to assess the claim.

  • In some cases, the product may need to be returned for inspection. Return freight costs are the responsibility of the customer unless otherwise required under the ACL.

  • G-Force Auto Gates will determine the appropriate remedy in accordance with the law. This may include repair, replacement, or refund.

4. Exclusions

Refunds and returns will not be provided where:

  • The product has been damaged due to misuse, neglect, improper installation, unauthorised modifications, or failure to follow instructions.

  • The issue arises from normal wear and tear.

  • The claim is outside the reasonable timeframe set under the ACL.

5. Shipping & Restocking

  • For approved discretionary returns, items must be in original, unused condition with all packaging and accessories.

  • A restocking fee of 45% will apply

  • Freight costs for returning products are generally non-refundable unless the product is faulty and covered by ACL obligations.

6. Contact Us

For all return or refund enquiries, please contact our support team:

Email: support@gforceautogates.com.au
Business Address: 1/222 Cooper Street, Epping VIC 3076

7. Our Commitment

G-Force Auto Gates reserves the right to determine the extent of remedies provided under discretionary circumstances. However, we will always comply fully with the Australian Consumer Law and Victorian consumer legislation, ensuring your rights are protected.